Thanks to City Employees

Last week as trees began to get leaves again I was reminded of a situation that has been a problem to me for several years.

When my street, Foxfire Drive, was built, it was aligned with an older street, Ridgecrest Drive, where they intersect with Arcadia Drive. The street sign on one corner says Ridgecrest and another, diagonally opposite, Foxfire. In the summer the leaves of a large oak tree on the corner of Foxfire and Arcadia have been obscuring the street sign so that people looking for the Foxfire Drive sign have difficulty seeing it. I thought the sign might be moved to a more visible spot. I called the City of Greensboro's main number which was answered immediately by a pleasant-sounding real-live person. She transferred me to someone working the streets division who also answered quickly. That lady listened to my problem and took my name, address and phone number. I thought that would probably be the last I'd hear about it.

I was quite surprised a couple of days later to get a phone call from a gentleman who said he was inspecting the sign problem and thought they should first try cutting a couple of lower branches off the offending tree. If that didn't help I should call them back. Of course I agreed. It was done.

I didn't get any names, but I sent an e-mail to the city Public Affairs Department to compliment all those involved for their pleasant, professional handling of the matter and its prompt resolution. I hope those employees AND their supervisors get the communication and receive the appropriate commendations for jobs well done.

It's getting service like this that makes paying city taxes a little easier.